Operational Analyst Boarding - Hyderabad - Jpmorgan Chase Asset Management
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Operational Analyst – Band 406
The purpose of the job is to process & validate client onboarding, account opening & various types of maintenance requests on client accounts on a daily basis as well as capturing the number of requests processed for the MIS/Reporting purposes.
Gain end to end knowledge of the process & as an SME, assist the team in resolving their queries on various request types & involve in effective transfer of knowledge.
KEY PERFORMANCE AREAS AND % TIME
Processing & validating client onboarding, account opening & various types of maintenance requests on client accounts for the private banking clients.
Gain end to end knowledge of the process & as an SME, assist the team in resolving their queries on various request types.
Handling all miscellaneous requests related to the process & assist the team with research & investigation as required.
Ability to review the SOPs of the process & incorporate the necessary changes/updates as required.
Updation of other process related information (eg. Procedural changes, Errors, MIS reports).
Sharing the updates/changes made effectively with the team.
Effective transfer of knowledge & new learnings encountered in the process with the team.
Good on MIS & Reporting requirements.
100 % adherence to procedures to ensure that there is not bad client experience.
Ensure adherence to operational procedures to complete task in an accurate and timely manner.
To provide processing support for effective and efficient process delivery.
Maintain optimal Productivity & Accuracy levels as defined for the process.
Ensure timely follow-ups on the pending/ageing requests, if any.
Ensure that all requests are completed before cutoff and there is no SLA miss.
Capture the details of the requests processed on a daily basis for the MIS/Reporting purposes.
Graduate (Bachelor’s Degree in Commerce/other related background)
Good Product & Process Knowledge, Ability to perform Research & Investigation, Good Problem Solving & Analytical Skills, MIS & Reporting Skills, Ability to Transfer Knowledge, Identify opportunities for process improvement/improve efficiency.
Min 3+ years experience in Financial Services environment
Key competencies must indicate competencies essential to do the job:
Good end to end knowledge of the process & ability to transfer the knowledge effectively.
Good problem solving, analytical & reporting skills.
This role requires meticulous attention to detail.
Ensure adherence of operational procedures to complete task in an accurate and timely manner.
An acute awareness of the high risk, time critical and complex nature of the Private Banking environment, an ability to work under pressure and to meet tight deadlines is essential.
Flexible to work shifts (primarily NA), overtime and on holidays.
Word, MS Excel, MS PowerPoint & MS Outlook.
Ability to work in a deadline driven environment.
A proactive approach to problem solving, taking ownership of issues and having the determination to follow things through.
Good time management skills
Uses initiative & readily questions.
Must be very detailed oriented.
Excellent written & spoken English communication skills.
An appreciation of control and quality issues.
Strong team player and has the capacity to build good working relationships with cross functional/geographical teams
Result oriented, accepting responsibilities and challenges that take them outside their comfort zone
Risk aware & Control orientated.
Escalate timely as & when required.
Support the team in their mission to provide top quality operations.
Document procedures and identify requirements for additional controls.
Completion of daily checklist and reporting.
Establish excellent relationships with various internal departments and external parties with whom interaction is required.
Actively work with the team to resolve exceptions. Prepare case notes and discuss learning's with team.
Look for opportunities to improve process efficiency.
IN-AP-Hyderabad-Divyasree Solitaire / 33208