16 Mar

Training Manager Crowne Plaza New Delhi Rohini - Delhi - Intercontinental Hotels Group

Intercontinental Hotels Group as the company that open the jobs vacancy, have some qualification and spesification especially for the Training Manager Crowne Plaza New Delhi Rohini jobs vacancy. To find out more information and about qualification and spesification details, walkin interview schedule, the address of the company, the company contact info (email/phone number) of Intercontinental Hotels Group company, please start to apply for the job vacancy with fill the jobs application with click the 'Apply This Job' button below.

(

Job Number:
DEL001696

)

Description

At IHG, everyone has room to be themselves. So what's your passion? Whether you're into Cooking, Dancing or Cricket, at IHG we're interested in YOU. We love people who apply the same amount of care and passion to their jobs as they do to their hobbies - people who help us create great hotels guests love.

Crowne Plaza New Delhi Rohini

is an upscale hotel located in North West Delhi with 183 well appointed rooms and exquisite Food & Beverage services. It is about 15 k

ms from the airport and about 8 kms from the city centre. The hotel also offers the largest banqueting space in Delhi- NCR. Food & Beverage services include an All Day Dining restaurant, Indian restaurant, and Bar. There is also a wine cellar next to the Bar, which will be equipped with famous wines from all across the globe. The hotel has the city's largest banquet facilities at two levels of approximately 50,000 sq. feet that can cater to large corporate and social functions.

We've got an exciting opportunity for you to join us as a

Training Manager.

You'll manage the day to day operations of the hotel to maximize profitability and to ensure superior service and product quality are maintained.

Key responsibilities of this role include:
·

·

Analyze training needs of the hotel in
general and individual departments, and develop strategies which address needs,
presenting in the form of a Training Business Plan for the

General Manager

and Executive Committee for review

·

Familiarize yourself with the IHG HR
and Training Standards, localizing where necessary

·

Ensure effective training programs are

in place for the following:
o

New Employee Orientation

o

Train the Trainer

o

Customer Service Training

o

Technical job specific training
(through certification of departmental standards and procedures)

o

Supervisory Skills Training

o

Management Development

o

Fire, Life and Safety Training

o

Selling Skills

o

Employee retraining

·

Monitor the progress of the Training
Business Plan for each department tot ensure that the training objectives are
being achieved

·

Maintains all hotel training records

·

Establish a training library of books,
videos, journals and audio visual materials to assist trainers in their
training programs and for staff personal development

·

Design, produce and implement training
programmes which meet specific departmental needs in conjunction with
Department Heads, ensuring that training session plans are structured and that
training is effective

·

Attend departmental training session
and critique performance

·

Use IHG benchmarks to monitor success of
training programs and amend your efforts accordingly. Eg: ESPS, GSTS,
achievement of budget, etc

·

Assist Department Trainers in
preparing and conducting departmental training and assess accordingly

·

Prepare and monitor training programs

for:
o

Management Trainees

o

Work Experience

o

Hotel School Trainees, etc

·

Obtain a network of specialist
training professionals who can assist with the conduct of training programmes
for advanced or specialist training

·

Ensure that Department Heads abide by
their responsibilities of employee training against departmental SOPs

·

Produce monthly training reports for
your Manager and the

General Manager

including:
o

Internal Training Programs conducted:
v

Who attended

v

Number of people attended

v

Duration of training

v

Who trained

v

Cost of delivery (including labor
costs)

v

Anticipated return on investment
and/or training goal

o

External training programs attended:
v

Who attended

v

Number of people attended

v

Duration of training

v

Who trained

v

Cost of delivery (including labor
costs)

v

Anticipated return on investment
and/or training goal

·

Liaise with other IHG Training
Managers to share experiences and resources

·

Liaise with educational institutions
conducting hospitality and training courses

·

Maintain current information and
records of suppliers of training resources and materials

·

Delivers briefings of all internal
programmes to executive management and department heads

·

Contributes towards regional
activities as directed by Regional Director of Human Resources /

General Manager

·

Provides
input for probation and formal performance appraisal discussions to Line
Managers in line with company guidelines

·

Coaches,
counsels and disciplines staff, providing constructive feedback to enhance
performance

·

Regularly
communicates with staff and maintains good relations

·

Works with

Superior

in the preparation and management of the
Department’s budget

Qualifications

Ideally, you'll have some or all of the following things we're looking for:

Required Skills -

·

Communication
skills are utilized a significant amount of time when interacting with others;
demonstrated ability to interact with customers, employees and third parties
that reflects highly on the hotel, the brand and the Company.

·

Corporate
certification in training programs may be required such as 360 Feedback
Certification, GTC Registered Assessor, and Certified Assessment Center Assessor
designations, etc.

·

Proficient
in the use of Microsoft Office

·

Problem
solving, analytical, reasoning, motivating, organizational and training
abilities.

·

Good
writing skills

Qualifications –

·

Bachelor’s degree or Diploma in Human Resources or Training.

Experience –

·

3 years of relevant experience or similar
supervisory role, or an equivalent combination of education and work-related
experience.

And in return, we'll give you a competitive compensation and benefits package and a chance to work with a great team of people. Most importantly, we will give you a Room to be yourself!

Job

:

HR Administration

Primary Location

:

IMEA_India-India-Delhi

Apr 13, 2017, 11:59:00 PM


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