16 Mar

Training Manager Crowne Plaza New Delhi Rohini - Delhi - Intercontinental Hotels Group

Training Manager Crowne Plaza New Delhi Rohini
Intercontinental Hotels Group
Delhi DL
16 Mar, 2017 30+ days ago

Intercontinental Hotels Group as the company that open the jobs vacancy, have some qualification and spesification especially for the Training Manager Crowne Plaza New Delhi Rohini jobs vacancy. To find out more information and about qualification and spesification details, walkin interview schedule, the address of the company, the company contact info (email/phone number) of Intercontinental Hotels Group company, please start to apply for the job vacancy with fill the jobs application with click the 'Apply This Job' button below.

Training Manager-Crowne Plaza New Delhi Rohini (
Job Number: DEL001696 )

At IHG, everyone has room to be themselves. So what's your passion? Whether you're into Cooking, Dancing or Cricket, at IHG we're interested in YOU. We love people who apply the same amount of care and passion to their jobs as they do to their hobbies - people who help us create great hotels guests love.

Crowne Plaza New Delhi Rohini is an upscale hotel located in North West Delhi with 183 well appointed rooms and exquisite Food & Beverage services. It is about 15 k ms from the airport and about 8 kms from the city centre. The hotel also offers the largest banqueting space in Delhi- NCR. Food & Beverage services include an All Day Dining restaurant, Indian restaurant, and Bar. There is also a wine cellar next to the Bar, which will be equipped with famous wines from all across the globe. The hotel has the city's largest banquet facilities at two levels of approximately 50,000 sq. feet that can cater to large corporate and social functions.

We've got an exciting opportunity for you to join us as a Training Manager. You'll manage the day to day operations of the hotel to maximize profitability and to ensure superior service and product quality are maintained.

Key responsibilities of this role include:
· Analyze training needs of the hotel in general and individual departments, and develop strategies which address needs, presenting in the form of a Training Business Plan for the General Manager and Executive Committee for review
· Familiarize yourself with the IHG HR and Training Standards, localizing where necessary
· Ensure effective training programs are in place for the following: o
New Employee Orientation o
Train the Trainer o
Customer Service Training o
Technical job specific training (through certification of departmental standards and procedures) o
Supervisory Skills Training o
Management Development o
Fire, Life and Safety Training o
Selling Skills o
Employee retraining
· Monitor the progress of the Training Business Plan for each department tot ensure that the training objectives are being achieved
· Maintains all hotel training records
· Establish a training library of books, videos, journals and audio visual materials to assist trainers in their training programs and for staff personal development
· Design, produce and implement training programmes which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effective
· Attend departmental training session and critique performance
· Use IHG benchmarks to monitor success of training programs and amend your efforts accordingly. Eg: ESPS, GSTS, achievement of budget, etc
· Assist Department Trainers in preparing and conducting departmental training and assess accordingly
· Prepare and monitor training programs for: o
Management Trainees o
Work Experience o
Hotel School Trainees, etc
· Obtain a network of specialist training professionals who can assist with the conduct of training programmes for advanced or specialist training
· Ensure that Department Heads abide by their responsibilities of employee training against departmental SOPs
· Produce monthly training reports for your Manager and the General Manager including: o
Internal Training Programs conducted:
v Who attended
v Number of people attended
v Duration of training
v Who trained
v Cost of delivery (including labor costs)
v Anticipated return on investment and/or training goal o
External training programs attended:
v Who attended
v Number of people attended
v Duration of training
v Who trained
v Cost of delivery (including labor costs)
v Anticipated return on investment and/or training goal
· Liaise with other IHG Training Managers to share experiences and resources
· Liaise with educational institutions conducting hospitality and training courses
· Maintain current information and records of suppliers of training resources and materials
· Delivers briefings of all internal programmes to executive management and department heads
· Contributes towards regional activities as directed by Regional Director of Human Resources / General Manager
· Provides input for probation and formal performance appraisal discussions to Line Managers in line with company guidelines
· Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance
· Regularly communicates with staff and maintains good relations
· Works with Superior in the preparation and management of the Department’s budget
Ideally, you'll have some or all of the following things we're looking for:
Required Skills -
· Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
· Corporate certification in training programs may be required such as 360 Feedback Certification, GTC Registered Assessor, and Certified Assessment Center Assessor designations, etc.
· Proficient in the use of Microsoft Office
· Problem solving, analytical, reasoning, motivating, organizational and training abilities.
· Good writing skills
Qualifications – · Bachelor’s degree or Diploma in Human Resources or Training.

Experience – · 3 years of relevant experience or similar supervisory role, or an equivalent combination of education and work-related experience.
And in return, we'll give you a competitive compensation and benefits package and a chance to work with a great team of people. Most importantly, we will give you a Room to be yourself!
Job : HR Administration
Primary Location : IMEA_India-India-Delhi

Apr 13, 2017, 11:59:00 PM

Other Training Manager Crowne Plaza New Delhi Rohini Jobs Vacancy