20 Mar

Service Desk - Chennai - Flsmidth Private Limited

Service Desk
Flsmidth Private Limited
Chennai TN
20 Mar, 2017 30+ days ago

Flsmidth Private Limited as the company that open the jobs vacancy, have some qualification and spesification especially for the Service Desk jobs vacancy. To find out more information and about qualification and spesification details, walkin interview schedule, the address of the company, the company contact info (email/phone number) of Flsmidth Private Limited company, please start to apply for the job vacancy with fill the jobs application with click the 'Apply This Job' button below.

  • Act as a single point of contact for phone calls and emails from users regarding IT issues and queries.
  • Answering, logging and managing calls from internal users via phone and email.
  • Analyzes problems (both technical and operational) and arrive at permanent solutions.
  • Update and maintain the work log in the CRM tool(s).
  • Assists in the support of administrative computer-based applications.
  • Take ownership of user problems and follow up for fast resolution on behalf of the user and communicate progress in a timely manner.
  • To maintain a high degree of customer service for all support queries and adhere to all service management principles.
  • Document all the calls in the CRM software 100%.
  • Create solutions for the frequently occurring issues and add it to the Knowledge bank
  • Provide stats for the weekly Service Desk report on volume trends. Job Requirements Additional Details

Other Service Desk Jobs Vacancy


Service Delivery Manager. Job Openings in Capgemini for Service Delivery Manager, this job opened at 26 Apr, 2017. The Service Manager will act as a SPOC for all IT requirements/issues beyond the service desk and field support team. Quality and Service Improvement:.... ... (Read more about Service Delivery Manager - Mumbai - Capgemini)


Equity Analyst. Job Openings in Barclays for Equity Analyst, this job opened at 22 May, 2017. The successful candidate will be responsible for developing various reusable services and components. Everything we do is shaped by the five values of Respect,... ... (Read more about Equity Analyst - Pune - Barclays)


Customer Support Engineer. Job Openings in Jifflenow for Customer Support Engineer, this job opened at 27 Apr, 2017. When we say “We make Customer Experience Easy and Enjoyable” – We stand by it providing exceptional service to our customers and are looking to now extend this... ... (Read more about Customer Support Engineer - - Jifflenow)


Support Analyst. Job Openings in Barclays for Support Analyst, this job opened at 17 May, 2017. Like Service Now, Service First etc. There is a network outage, all Service Desk staff are to be aware). Availability and supplementary services within SLA.... ... (Read more about Support Analyst - Pune - Barclays)


Senior Support Analyst. Job Openings in Barclays for Senior Support Analyst, this job opened at 22 May, 2017. Like Service Now, Service First, Service Watch, Service Manager,. There is a network outage, all Service Desk staff are to be aware).... ... (Read more about Senior Support Analyst - Pune - Barclays)