21 Apr

Senior Engineer Enterprise Network Operations - Mumbai - Virtela Technology Services Incorporated

Virtela Technology Services Incorporated as the company that open the jobs vacancy, have some qualification and spesification especially for the Senior Engineer Enterprise Network Operations jobs vacancy. To find out more information and about qualification and spesification details, walkin interview schedule, the address of the company, the company contact info (email/phone number) of Virtela Technology Services Incorporated company, please start to apply for the job vacancy with fill the jobs application with click the 'Apply This Job' button below.

Experience: 5-8 years

Experience of working on circuit(T1/E1,T3/E3,Ethernet) troubleshooting would be preferred.
Engineers who have a passion and understanding for providing outstanding customer service. This person will be part of a team of experts who are responsible for handling network/security support, problem management, managing network performance and proactively identifying issues before they become customer affecting. This team provides 24x7 support to its Global customer base.
Support the operations of advanced IP network/security services and take escalations from different Level.
Experience in Remote troubleshooting and diagnosis of network connectivity issue.
24*7 NOC support to Large Global clients that have a distributed LAN , WAN setup
Level 2 and Level 3 support for Incident Management / ticket resolution.
Working experience in a fast paced Network Operation environment.
Work with Telecommunication Service Providers to resolve escalated circuit problems to resolution
Planning and Perform upgrade and complex changes on Network and Security devices.
Work with Hardware/Software Vendors to resolve problems.
Work on rotating shift schedule.
Manage Global Operations Center shifts and exchange handoff between various shifts.
Manage daily work distribution for Global Operations Center.
Working with a variety of customers and vendors (some technical some non-technical).
Receive calls from customers and work trouble tickets to resolve customer escalated network and security issues. Train and Mentor juniors.
Act as an SME SPOC for certain Network products and to be proactive to improve customer services.
Provide technical inputs for weekly/monthly customer service review reports.
Must be able to communicate technical jargon to non-technical people.
Manage Global Operations Center shifts and exchange handoff between various shifts.
Certifications & Training -CCNA, CCNP, JCNIA, JNCIS, JNCIP is desirable.
Hands on experience in MPLS, QoS, VoIP and QoS Basic knowledge of security technologies.
Manage and Support MPLS backbone spanning across Globe.
Provide comprehensive maintenance plans for change management review and approval, implement according to plan.
Understanding on IPSec, VPNs, GRE, NAT/PAT over varied platforms.

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