Manager - - Franklin Templeton Investments
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Franklin Templeton International Services India Pvt. Ltd (FTISPL) is the Indian Services wing of Franklin Templeton Inc, one of the Top Global Investment Management Company committed to offering High Quality Products and providing outstanding services to our customers who are individuals, institutions, pensioners, trusts, partnership firms and other clients. FTISPL at Hyderabad offers various IT /Business related service and support. It stands as a key business enabler of world-wide operations for Franklin Templeton Investment.
Our vision is to be a premier global investment management organization by offering high quality investment solutions, providing outstanding service and attracting, motivating and retaining talented individuals.
Reporting to the Manager of Communication Services, the IT Manager of the Communication Services group will provide oversight to a team of voice and data network engineers who provide operational support and service delivery for Franklin Templeton’s converged voice and data network services.
Oversee the installation, maintenance, and other tasks such as monitoring and managing capacity and performance as required to efficiently and securely transport voice, data and video throughout Franklin’s global converged voice and data network.
Partner with Infrastructure Services organization operations and engineering teams to effectively run the operational processes and procedures associated with the ongoing management and administration of Communication Services.
Lead the team in responding, resolve and to determine root cause analysis for short and long term fixes.
Represent the team on cross-functional teams that have been assembled to troubleshoot and to resolve complex, high severity problems.
Respond to high severity problems to provide after-hours “on call” operational support and leadership.
Measure and report on Communication Key Performance Indicator metrics to manage the health of the functional area and report progress for continuous improvement at operational management forums.
Partner with Architecture and Engineering teams and other stakeholders to influence technical and business decisions to build and operate communications infrastructure products and services for the organization.
Recommend and implement solutions to provide automation to drive greater Service Delivery efficiency and maturity.
Develop and manage project and operational budgets.
Partner with Vendor Relationship Managers to procure services and to manage vendor performance and contracts.
Stay abreast of new and emerging technologies and processes. Evolve and apply to continuously improve IT services.
Recruit, develop and coach a team of Communication Services Engineers to successfully deliver services.
Develop opportunities to enhance cross-team effectiveness and promote strong teamwork, collaboration, and excellent service delivery
Participates in planning activities to develop a short term operational and long term strategic plans.
EDUCATION and EXPERIENCE
5+ years experiences leading teams responsible for Voice and Data Network Operations and Service Delivery for global mid to large sized corporations with geographically dispersed populations.
Demonstrated technical management knowledge in the areas of converged Enterprise Voice, Data, and Video Networks, Unified Communications, Network Performance Optimization, Network Access and IP Management, Wireless and Mobile Technologies. Specifically, Expertise with the Genesys Contact Center platform, Cisco network and unified communication technologies, Microsoft Lync, Riverbed Steelhead Performance Optimization technologies and NICE call recording technologies.
Passionate, collaborative, results-oriented leader with a proven track record of inspiring and building strong performing teams.
Experience in implementing quality guidelines, standards and procedures.
Experience leading geographically distributed and culturally diverse work-groups.
Excellent written and verbal communication skills with the required ability to effectively communicate with technical and non-technical audiences.
Strong organization and planning skills.
Strong influencing / negotiation skills.
Strong interpersonal / relationship management skills.
Demonstrated financial and contract management skills.
Bachelor’s Degree in Computer Science, Engineering or equivalent experience.
Working knowledge of Information Security and Risk Management, Business Continuity and Disaster Avoidance/Recovery best practices.
Financial Services industry experience.
NOTE: The above statements are intended to describe the general nature and level of work being performed by incumbents. They are not intended to be an exhaustive list of all responsibilities, duties and skills required by all incumbents. Incumbents may perform other duties as assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Management retains the right to add to or change the duties of the position at any time.
Work Timings: 2:00PM to 11:00PM (IST-India)
We rely on attracting and retaining employees of exceptional quality. In addition, we work to instill a performance driven culture that reinforces accountability, innovation, and professional development. To reach these goals, Franklin Templeton Investments provides a comprehensive employment program that comprises a balanced work/life philosophy, competitive salaries and substantial employee benefits and services, including:
- Professional development growth opportunities through in-house classes and over 150 Web-based training courses
- An educational assistance program to financially help employees seeking continuing education
- Medical, Life and Personal Accident Insurance benefit for employees. Medical insurance also cover employee’s dependents (spouses, children and dependent parents)
- Life insurance for protection of employees’ families
- Personal accident insurance for protection of employees and their families
- Personal loan assistance
- Employee Stock Investment Plan (ESIP)
: India-Andhra Pradesh-Hyderabad
Job Posting Date
: May 19, 2017, 4:37:40 PM