Senior Instructor Training - Hyderabad - Oracle
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The Hospitality Support Trainer is a Subject Matter Expert in one or more Hospitality products who helps to maximizes employees’ effectiveness by ensuring that support employees have thorough knowledge of products, processes and systems, and effectively use problem solving skills for troubleshoot and resolve problems. The trainer will report to the Trainer Director.
Conducts training for new hires and existing employees based on training plans developed for the organization
Conducts classroom and on-line training on products, support tools, processes and policies updates
Generates reports and tracks progress of trainees and during training period
Maintains a level of expertise regarding products, business processes and systems, and has a thorough understanding of training programs and operational metrics
Assist in the evaluation of the effectiveness of training based upon formal and informal feedback from employees and management
Conducts training needs analyses based on gaps assessment methodologies providing solutions and follow through training plans
Develops assessments which are tied to class objectives
Prepares lesson plans, training aids and manuals relevant to training materials
Communicates and coordinates with other trainers and contact center personnel located globally
Has the ability to solve problems and to identify opportunities for training through the use of analytical and critical thinking
Handles high volume of training content and multiple projects with aggressive timelines
Effective applies industry standards and adult learning principles in the design, development and delivery of training
Has the availability to travel domestic or international to deliver training in different sites where based
Associate or bachelor degree.
Minimum of 5 years of experience in customer support or related functions
Minimum of 2 years of experience in Hospitality support
Fluent in English
Strong Food & Beverage Micros products knowledge
Previous experience in training or adult learning
Excellent presentation skills (oral and written), as well as ability to teach and inspire staff
Must be able to travel up to 30%
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.
Detailed Description and Job Requirements
Customizes and delivers education services to external customers.
The Senior Consultant/Instructor is responsible for the success of their assigned Oracle project/training events and committed to superior customer service. They are expected to participate in the development of plans for continuous personal and professional growth. The Senior Consultant/Instructor is expected to master new services, technology and internal processes shortly after their implementation. Manage aspects of the customer event (i.e. instruction, application implementation, environment, setup etc.) to ensure success. Produce quality deliverables on a project (i.e. assessments, communication, curriculum development, Tutor, eLearning). Demonstrate the ability to teach new technical material, deliver new offerings and services, and/or implement new Oracle Applications modules with minimal preparation time and guidance. Meet utilization targets. Travel as needed.
Job duties are varied and complex, needing independent judgment. May have project lead role. BS or equivalent functional or professional experience preferred. Has obtained one or more industry recognized certifications (OCP, CPA, CPIM). Has 2 plus years technical or professional experience using Oracle products or related software. Has 2 plus years consulting experience or experience teaching adult learners. This position is hourly and eligible for overtime.