20 Mar

India Gts Support Specialist - Chennai - Genband

Position
India Gts Support Specialist
Company
Genband
Location
Chennai TN
Opening
20 Mar, 2017 30+ days ago

Genband as the company that open the jobs vacancy, have some qualification and spesification especially for the India Gts Support Specialist jobs vacancy. To find out more information and about qualification and spesification details, walkin interview schedule, the address of the company, the company contact info (email/phone number) of Genband company, please start to apply for the job vacancy with fill the jobs application with click the 'Apply This Job' button below.

GTS Support Specialist – India (Chennai)

GENBAND empowers its global base of more than 700 customers in more than 80 countries to succeed via its technology leadership and intellectual property in network evolution and cloud based real-time communications software solutions and services. With networks increasingly moving to virtualized environments , service providers, enterprises, independent software vendors, systems integrators and developers globally are leveraging our innovative solutions for rapid communications service and application creation. GENBAND’s market-leading portfolio , including its award-winning Kandy communications Platform as a Service, enables this transformation and delivers a comprehensive set of advanced embedded communications capabilities including voice, video, messaging, chat, presence and more, facilitating business, consumer and IoT solutions deployments with enhanced end-user collaboration experiences. GENBAND’s Marketing Advantage Program provides comprehensive support to fuel our partners’ success with our solutions. To learn more visit genband.com .

SUMMARY

India is a very important market for GENAND and in order to address new Tier 1 opportunities we are looking to expand our in country operations team with a high caliber individual to strengthen our GENBANDcare service to direct customers and channels within region.

ESSENTIAL FUNCTIONS

  • Local In-Country Customer interaction including management level
  • Managing Hot Issues/escalations, resolve Service cases & maintain SLA performance
  • Working with Global Product Support/Sustaining to resolve product defects
  • Collaborate with local Tech Support, Deployment and Professional Services teams for existing customer base
  • Working in close relationship with Operations Leader & Sales in India
QUALIFICATIONS

Investigate and resolve technical issues for GENBAND’s Session Boarder Controller

Experience in UNIX system administration and programming are benefitial

  • Engage and work with Global Product support and R&D teams, Product management, Sales and 3rd party vendor support as required
Highly energetic, self-motivated, collaborative and customer oriented individual with a proven ability to deliver

Excellent analytical skills

  • Organizational awareness
  • Excellent written and oral communication skills.
EDUCATION AND EXPERIENCE

Degree in Telecomunications or similar with 5 -7 years’ experience. Experience in customer technical environment and with GENBAND’s SBC/G9 product a plus

Willingness to work within the Global Environment of the Telecoms Industry.


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