19 May

Virtual - Jaipur - Hdfc Bank

Position
Virtual
Company
Hdfc Bank
Location
Jaipur RJ
Opening
19 May, 2017 10 days ago

Hdfc Bank as the company that open the jobs vacancy, have some qualification and spesification especially for the Virtual jobs vacancy. To find out more information and about qualification and spesification details, walkin interview schedule, the address of the company, the company contact info (email/phone number) of Hdfc Bank company, please start to apply for the job vacancy with fill the jobs application with click the 'Apply This Job' button below.

•Unique Contacts to the Portfolio Customers - VRM needs to contact unique set of around 30-35 customers of their portfolio each day and do relationship building.In the process of the conversation VRM to address queries/complains & provide 100% resolutions too.All these interactions are to be captured in CRM and any service/sales outcomes during the call is supposed to be followed up

•Triggers - VRMs also get alerts for the mentioned portfolio customers for Birthdays/Any particular Events related triggers/Any particular campaigns and they are suppose to contact the customers and during the conversation they are suppose to enquire about the desired information

•Promotion of Digital Banking Platforms - VRMs while having conversations with the customers are suppose to educate/encourage customers to use the various Digital mediums/platforms that are available for the banking transactions/needs.

•Follow ups of Customer Requests/Complains/Sales Lead - VRMs to also maintain details of customer requests/complains/leads and follow up on the same on in coordination with their respectiveTeam Managers/Sales Manager/Complain Manager for customer satisfaction and offer fulfilment

•Mail Management - Since portfolio customers may write back to the VRMs official email ids in regards to their requirement/complains hence VRMs are also suppose to devote time hourly/bi-hourly on mail management too. Important process change/product launch/objectives of the Channel & Bank overall also comes in regularly on email hence mail management is a very important activity for the VRMs throughout the day

•MIS Reporting - Daily MIS is maintained by each VRMs on the activity that they have done throughout the day & report the same in regular intervals

•Training Sessions - Daily huddles with the Training & Quality Team on the process change/product launches/system knowledge/Quality feedbacks are also conducted and VRMs are supposed to be a part of the same for their betterment.

Employment Fraction

Full-time

Contact Person

Priyanka Choudhary Recruiter


Other Virtual Jobs Vacancy

26Apr

Senior Business Analyst Sap. Job Openings in Honeywell for Senior Business Analyst Sap, this job opened at 26 Apr, 2017. Multi-tasking and working in a virtual work environment. The SAP Build team member will support multiple deployments, initiatives, and projects.... ... (Read more about Senior Business Analyst Sap - Bangalore - Honeywell)


24May

Systems Engineer. Job Openings in Edifecs for Systems Engineer, this job opened at 24 May, 2017. Knowledge of Virtual datacenter technologies such as NSX. Worked on managing cloud-based instance, troubleshooting Amazon Web services and have knowledge of... ... (Read more about Systems Engineer - Chandigarh - Edifecs)


26May

Web Designer Junior Level. Job Openings in Virtual Sys Technologies for Web Designer Junior Level, this job opened at 26 May, 2017. Expert with proficiency in multiple design software like Photoshop, Dreamweaver, Illustrator Strong knowledge of XHTML, CSS, XML, HTML Knowledge of graphic ... (Read more about Web Designer Junior Level - - Virtual Sys Technologies)


19May

Business Analyst Research Analytics Tableau. Job Openings in Deloitte for Business Analyst Research Analytics Tableau, this job opened at 19 May, 2017. Ability to work well both independently and in a team environment, which includes virtual teams. Business Analyst- Global Tax and Legal Office Clients & Markets... ... (Read more about Business Analyst Research Analytics Tableau - - Deloitte)


24May

Film Production Internship. Job Openings in Northern Lights for Film Production Internship, this job opened at 24 May, 2017. We are the creators of Aisha-my virtual girlfriend and are currently working on film projects and sci-fi web series. About the company:.... ... (Read more about Film Production Internship - Mumbai - Northern Lights)