Technical Manager - Bangalore - Global Solutions
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TECHNICAL MANAGER (CoTEK)
Technical Manager (CoTEK) is a technical expert at the dealership. CoTEK is thesingle window contact to M&M for all technical matters and correspondence.
DUTIES AND RESPONSIBILITIES
- To resolve all complex technical problems which could not be resolved bytechnicians/eTEKs.
- To prepare skill matrix for all the technical staff and design class room / OJT planaccordingly. To act as a relay trainer ( In-house trainer ) at the dealership
. * To train dealership personnel on the product and ensure relevant technicalinformation is available across (Sales & Customer Care) the dealership
. * Single window contact to Mahindra & Mahindra for all technicalmatters / correspondence
. * To analyse repeat repairs and initiate corrective actions basis root causes
. * In-charge of technical library at the dealership
. * Share best practices / important observation with the team in meetings
. * Ensure high quality and safety in workshop.
- Ensure all technical SOPs are adhered to
. * Educating shop floor staff on 3S to maintain high level of discipline andhousekeeping.
- Upkeep of Technical Service Bulletin (TSB) file and sharing with all concernedduring team meeting.
BAND ManagerialSKILLS REQUIREMENT
- Highly proficient in automobile basics and strong technical knowledge.
- Should be meticulous in execution
. * Should show high degree of accuracy
. * Must be very disciplined.
- Should exhibit confidence and assertiveness in problem solving
. * Must possess good diagnostic and analytical abilities with speed in work
. * Should have passion to coach and train others.EDUCATION
- Diploma or BE / B Tech or Equivalent, in Mechanical / Automobile stream.EXPERIENCE * Experience of working in MNC dealership with hands - on automotiveelectronics, diagnostics trouble shooting.
Job Type: Full-time
Salary: ₹500,000.00 /year
- Management: 2 years