21 Mar

Network Analyst Goc Support - Bangalore - Medtronic

Position
Network Analyst Goc Support
Company
Medtronic
Location
Bangalore KA
Opening
21 Mar, 2017 30+ days ago

Medtronic as the company that open the jobs vacancy, have some qualification and spesification especially for the Network Analyst Goc Support jobs vacancy. To find out more information and about qualification and spesification details, walkin interview schedule, the address of the company, the company contact info (email/phone number) of Medtronic company, please start to apply for the job vacancy with fill the jobs application with click the 'Apply This Job' button below.

Network Analyst – GOC Support

JOB SUMMARY:

Medtronic’s Global Operations Center (GOC) is chartered with monitoring key IT production systems 7x24x365. With facilities in the US and the Netherlands, our GOC is staffed around the clock with experts who have the tools, know-how and ability to identify and resolve production issues quickly. Our focus is on production uptime and in doing whatever it takes to identify issues and keep our systems up and running. GOC Support team manages refresh projects where Medtronic is able to deploy cutting edge technology and is known in the IT market as a front-runner in many areas. .

Job Title : Senior Network Analyst
Department : Global Infrastructures & Operations
Reporting to : Lead – Asset Management

KEY RESPONSIBILITIES:

  • Responsible to work closely with a global teams on network technology to ensure production uptime
  • Responsible for maintaining/managing our key monitoring systems like Spectrum and assist with data analytics and report creation
  • Performing daily health checks and implement improvements
  • Provide support operations of global Medtronic network infrastructure individually with minimal supervision from the lead and other global team members
  • Responsible, takes complete ownership of support issues, and follows through to closure with in defined SLA
  • Responsible for mentoring the junior team members in technical aspects and issue resolution
  • Involve in transition of support of various projects from Design and Engineering (D&E) delivery teams
  • Develop and maintain asset management process for all the regional assets across EMEA in line with Global Asset Management processes and procedures
  • Actively contribute to Knowledge base and provide creative ideas for knowledge management within the organization
  • Responsible for leverage and acquiring knowledge from global peers
MUST HAVE
  • Strong technical expertise in areas such as:
    • Deployment and configuration of Cisco routing / switching networking Infrastructure,
      including WAAS and Wi-Fi
    • Strong knowledge of EIGRP, BGP and OSPF protocol
    • Strong knowledge VPN/DMVPN
    • Configuration, management and troubleshooting
    • Management/administer of monitoring tools (SCOM, NIMSOFT)
    • VMware networking (VDS/NSX) / software defined networking
  • Experience in handling complex production issues, major outages, root cause analysis (RCA)
  • Effective communication with high degree of escalation management
  • Experience in identifying repetitive issues and automation
  • Experience in creating accelerated solutions that would increase the productivity of support operations

PREFERRED
  • Cisco certification is preferred (CCNP/CCDP)
  • Experience in any of these areas would be considered as a plus:
    • IPT/ /F5 load balancers
    • Cisco MDS
    • Firewalling – Juniper, Checkpoint
    • Service Management (Change/Problem Management)
    • Report creation (data trending/analytics)
  • Works effectively and independently in a dynamic environment
  • Flexible and willingness to learn new technologies aligned to strategy and roadmap
  • Responsible, takes ownership of support issues, and follows through to closure with in defined SLA
  • Ability to multi-task and work with multiple technical teams
  • Ability and desire to perform "admin" work as well as "technical" work
  • Self-motivated, self-managed, and results-oriented with a strong work ethic, excellent organizational skills and perseverance to accomplish objectives
  • Excellent diagnostic, problem solving and issue resolution ability
  • Able to learn quickly with minimal supervision
  • Ability to assess status quo, and come up with new ideas
  • Critical thinking capability with good analytical and reasoning skills

WORK TIMINGS

This role may require working in shifts and shift shall be assigned as per business need.
EXPERIENCE, SKILLS AND QUALIFICATIONS

QUALIFICATIONS

Graduation in Engineering (BE/BTech) or Masters in Computer Applications (MCA) from a reputed institute/university.

EXPERIENCE

Minimum 5 years of experience with enterprise environments.


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