18 Mar

Incident Manager - Bangalore - Teamware Solutions

Position
Incident Manager
Company
Teamware Solutions
Location
Bangalore KA
Opening
18 Mar, 2017 30+ days ago

Teamware Solutions as the company that open the jobs vacancy, have some qualification and spesification especially for the Incident Manager jobs vacancy. To find out more information and about qualification and spesification details, walkin interview schedule, the address of the company, the company contact info (email/phone number) of Teamware Solutions company, please start to apply for the job vacancy with fill the jobs application with click the 'Apply This Job' button below.

Duty Manager Job Description
Maintain service level agreement for new cases.
Assign Cases out to the appropriate Engineers within the defined SLA.
Provide accurate response on Severity issues, expired and misroute cases
Work hand in hand with the Team Managers in identifying engineers who can work on providing accurate solution to customer issue and escalated cases.
Ensure callback expectations are met and not missed for abandoned cases in queue.
Work with DMs in other support groups to get customers the right support team when required
Address issues via all available modes of communication like phone lines, email alias and communicator.
Inform the customer on when they will be contacted if a callback is missed and then inform the Engineers about the re-set callback expectations
Make sure cases are moved to Engineers with the bandwidth (as and when possible) to do the callbacks. Inform the Engineers on how to get in touch with the teams they would want to collaborate to reach a solution for the customers issue.
Take an active role in identifying changes that could improve our level of service for customers
Engage managers during high customer impact situations

*Flexible to work in 24*7 Shifts**
*Only Immediate joinees*

Salary: Not Disclosed by Recruiter
Industry: IT-Software / Software Services
Functional Area: IT Software - Systems, EDP, MIS
Role Category: Admin/Maintenance/Security/Datawarehousing
Role: System Administrator
Keyskills: service level agreement Incident Management SLA

Desired Candidate Profile


Other Incident Manager Jobs Vacancy

16Jun

Manager. Job Openings in Bank America for Manager, this job opened at 16 Jun, 2017. Responsibilities ·Coordinate with bank’s regulatory reporting and business teams to obtain reports and documents required for review ·Execute data quality... ... (Read more about Manager - - Bank America)


19Jun

Analyst Sys Admin Support. Job Openings in Bank America for Analyst Sys Admin Support, this job opened at 19 Jun, 2017. Clodera Manager, Sqoop, Hive, HBase and FIG. Clodera Manager, Sqoop, Hive, HBase and FIG is a plus.... ... (Read more about Analyst Sys Admin Support - Hyderabad - Bank America)


16Jun

Assistant Manager. Job Openings in Bank America for Assistant Manager, this job opened at 16 Jun, 2017. Assist in drafting tickets for validated observations and upload into incident management tool. (Bank of America overview, BA Continuum India overview, Business... ... (Read more about Assistant Manager - - Bank America)


20Jun

Manager. Job Openings in Bank America for Manager, this job opened at 20 Jun, 2017. Must have experience in change and incident Management. Ensures Effective Change & Incident management procedures are followed.... ... (Read more about Manager - Chennai - Bank America)


16Jun

Manager Facilities. Job Openings in Cargill for Manager Facilities, this job opened at 16 Jun, 2017. Incident Management/Disaster Recovery plan/Business Continuity Plan & helping in Investigation processes. Addressing unforeseen incidents like flooding, long... ... (Read more about Manager Facilities - - Cargill)