21 Mar

Assistant Manager Customer Service Commerce - Bangalore - Aditya Birla Group

Position
Assistant Manager Customer Service Commerce
Company
Aditya Birla Group
Location
Bangalore KA
Opening
21 Mar, 2017 30+ days ago

Aditya Birla Group as the company that open the jobs vacancy, have some qualification and spesification especially for the Assistant Manager Customer Service Commerce jobs vacancy. To find out more information and about qualification and spesification details, walkin interview schedule, the address of the company, the company contact info (email/phone number) of Aditya Birla Group company, please start to apply for the job vacancy with fill the jobs application with click the 'Apply This Job' button below.

Requisition Title

:

Assistant Manager -Customer Service (E-commerce)

Job Number:
:

170101CO

Schedule

:

Full-time

Primary Location

:

India-Karnataka-Bangalore

Organization

:

Madura Fashion & Lifestyle

Introduction about the Business_1

A US $40 billion corporation the Aditya Birla Group is in the League of Fortune 500. It is anchored by an extraordinary force of over 136000 employees belonging to 42 different nationalities. The Group operates in 36 countries Australia Austria Bangladesh Brazil Canada China Egypt France Germany Hungary India Indonesia Italy Ivory Coast Japan Korea Laos Luxembourg Malaysia Myanmar Philippines Poland Russia Singapore South Africa Spain Sri Lanka Sweden Switzerland Tanzania Thailand Turkey UAE UK USA and Vietnam.A US $40 billion corporation the Aditya Birla Group is in the League of Fortune 500. It is anchored by an extraordinary force of over 136000 employees belonging to 42 different nationalities. The Group has been ranked Number 4 in the global Top Companies for Leaders survey and ranked Number 1 in Asia Pacific for 2011. Over 50 per cent of the Aditya Birla Groups revenues flow from its overseas operations. The Group operates in 36 countries.With a combined Net Sales Value of USD 1.2 Billion we are 3 Businesses consisting of Domestic Textiles Overseas Spinning and Acrylic Fibre with a 14000 strong workforce 10 manufacturing units operating in 5 countries i.e. Egypt India Indonesia Philippines and Thailand.In the Textiles sector in India we are the largest manufacturer of linen fabric and some of our flagship brands are Grasim Graviera & Linen Club. We are the 2nd largest Exporter of Acrylic Fibre in the world with brands such as Pilbloc & Birlacril.The Overseas Business exports yarn across the globe with brands such as ABY Softura & ABY Flexo.

Description

To manage the inhouse and outsourced customer service team. To improve the turnaround time for customer complaint resolution and eliminating root causes for the customer complaints. Regular process and quality improvement in coordination with product operations merchandizing marketing and technology teams.-FCRR-Quality %-Abandon %-E Mail TAT-Social Media TAT-Process Improvement-Automation

Qualifications

Degree -Graduate

Indian Rupee (INR)

Reports to

:

Manager

Facilities, Amenities or Infrastructure_1

ssistant Manager -Customer Service (E-commerce)

Last Date of Application

Mar 28, 2017, 11:59:00 PM


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