17 Feb

Group Manager Continuous Improvement - - The Weather Channel

Group Manager Continuous Improvement
The Weather Channel
17 Feb, 2017 30+ days ago

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About IBM :
IBM is a global technology and innovation company present in India since 1992. It is the largest technology and consulting employer in the world, with approximately 380,000 employees serving clients in 170 countries. In this new era of Cognitive Business, IBM is helping to reshape industries as diverse as healthcare, retail, banking, travel, manufacturing, and many more, by bringing together our expertise in Cloud, Analytics, Security, Mobile, and the Internet of Things. We are changing how we create. How we collaborate. How we analyze. How we engage. IBM is a leader in this global transformation.

Business Unit Introduction :
IBM Global Process Services has been a part of the Indian BPO industry for more than 10 years. Today it partners with some of the largest corporations in India to transform their business processes and become more efficient. What differentiates the organization is commitment to service quality and customer success. With Brand comes the impeccable trust that places way above others. Over the past years of delivering services, understood the nuances of the vernacular delivery and have delivered highest quality of service.

Who you are :
As a continuous Improvement lead, you will drive CI practices and principles across clients for BPS

What you will do :
Managing multiple client engagements / contracts across geographies- Operations support for establishing processes, metrics identifications and reporting
You will be required to Manage clients across sectors with a specific focus on Continuous Improvement
Manage relationships with customers at the senior management level and ensure customer satisfaction.
Establish and maintain robust tracking mechanism for key indicators of the operations to support decision-making
Responsible for tracking and driving all process parameters ‘critical to quality’ for process delivery
Assist management with career development activities for team members, team leaders and managers, including performance management, feedback and training
Ensure adequate guidance & training of team members to ensure process objectives & Customer requirements are met Skill
Demonstrated skills and experience in managing CI projects and initiatives for large engagements
Sound understanding of business across domains of F&A, SCM & HRO
Exposure to multiple geos and industries
Focus on implementation - essential for process delivery as per SLAs/ SOW
Ability to interact and manage multiple customers across the globe and handle escalations
Drive to continuously look for opportunities to improve metrics and the validation of the data
Analytical and numerical ability
Proven Presentation and communication skills with flexibility in work hours

How we will help you grow :
You’ll have access to all the technical and management training courses you need to become the expert you want to be
You’ll learn directly from expert developers in the field; our leaders love to mentor
You have the opportunity to work in many different areas to figure out what really excites you

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