Business Systems Analyst - - Ntt Data Services
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This Dedicated resource will be part of NTT DATA Services, Service Business Intelligence (SBI) team, hosted in Global Delivery & Operations (GDO) organization. The Dedicated Reporting Specialist (DRS) role will be providing contractual and operational reporting, Data Analysis, and Analytical Support, while utilizing various software packages and tools for collecting, mining and reporting data. In addition, this role is an external customer facing and will serve as the primary internal point of contact providing management and oversight of all reporting related duties including all contractual reporting obligations, and the operational intelligence of a given NTT Data Services account.
Providing daily/weekly/monthly operational performance information in a timely, accurate, and secure manner with data integrity, Teaming with NTT Data Service Delivery Managers and Customer Delivery Executives to produce timely customer deliverables and define reporting and data requirements.
Promotes the SBI’s portfolio of products and services and may act as a SBI point of contact for the account(s) Working with vendors and the internal customers to define business rules associated with data input and tracking Creating and distributing routine and adhoc reports in support of nonstandard requirements Performing analysis to validate the accuracy of data being reported and providing trend/early warning analysis,
Applying analytical skills to evaluate and interpret situations/problems using multiple sources of information Capable of developing efficient technical processes for acquiring, modifying, and controlling data Complete understanding of a Customer Statement of Work (SOW) in relation to Outsourcing activities in fulfilling and meeting Customer SLA’s
Experience in Data Source systems – capable of writing relatively complex SQL statements to create sophisticated analytics. Analytical and Data presentations Skills are must.
IT Services Acumen – understanding NTT Data Outsourcing Services offerings, as well as industry standards, processes, technologies and ITIL framework Proficient in ITIL Practices and ITIL Certified
Basic Understanding of ITSM Reporting or Similar.
Experience in information publication system – capable of publishing modestly complex reports (Excel, Access, SharePoint, PowerPoint, BI Tools, etc.
Intellectual Horsepower – ability to learn new tools and understand customers’ environments in a rapid fashion
Good interpersonal and Communications Skills verbal and Written both – ability to adapt for audiences at multiple internal and external levels.
Personal Effectiveness – Excellent Time Management and work prioritization, ability to multitask
3 to 4 years of reporting and analysis experience, Graduate/ UG with relevant Experience