Cep Msf - Mumbai - Hsbc
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External Job Title: Senior Associate CEP MSF
Some careers open more doors than others.
If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Retail Banking and Wealth Management serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.
§ Source new accounts from the existing corporate base and deliver on meeting New-To-Bank targets.
§ Cross-sell asset products of the bank- mainly Home Loans (via referral), Personal Loans, Cards, Premier (referral).
- Ensure the KYC/AML norms of the bank are complied with at all times.
- Execute marketing events and promotions to generate business in their catchments, in conjunction with support departments such as Marketing.
- Respond to Corporate Employee Programme (CEP) complaints in a timely manner and to customer satisfaction
- Ensure a consistently high level of product and service delivery for relevant customer touch points
- Develop and maintain good customer relations and ensure effective service delivery
- Use learnings from customer/area visits and discussions to sharpen the proposition and enhance delivery and provide feedback to leadership / central teams
- Comply to all relevant AML regulations & Global Standards
- Develop a collaborative environment with all members of sales team
§ Ensure bank processes are followed in view of product documentation, complaint management, system usage etc.
§ Ensure end to end usage of leads allocated within allocated timelines with correct updation on CRMS
§ Safeguard the bank from potential loss/ damage arising out of stakeholder complaints.
§ Comply with the applicable laws, regulations, Group and local policy related to Sanctions and AML policy of HSBC while undertaking various day to day operations.
§ Demonstrate an understanding of PEP acceptance, prohibition, CDD & EDD guidelines in order to ensure that the INM RBWM is fully compliant with the PEP LoBP. Demonstrate an understanding of PEP acceptance, prohibition, CDD & EDD guidelines in order to ensure that the INM RBWM is fully compliant with the PEP LoBP.
§ Be aware and identify high risk indicators for various products and Services offered by INM RBWM (ex. cash, insurance, credit cards products etc.)
§ Ensure that all records are obtained in respect of INM RBWM customers or New to bank customer for any products and services provided by HSBC are as per the process laid down.
§ Ensure Adherence to the regulatory guidelines and internal AML & Sanction Policy of HSBC, which includes pouch and mail, monetary instruments, cash services and payment transparency Line of Business Procedures
§ Must be aware of the scope of services of various products and services that are offered and those which are prohibited because of the guidelines laid down in the line of Business procedures and must ensure the same is communicated to customer in an effective and polite manner
Qualifications/Requirements: · Post Graduate (Masters)/ MBA with two to five years’ work exp.
· Experience (preferable) in frontline customer services/ relationship management.
· Strong communication, client focus and influencing skills
· Sound knowledge on the Banking sector in general
· Able to communicate well in English and local languages
You’ll achieve more when you join HSBC.
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The Hongkong and Shanghai Banking Corporation Limited (HSBC) India