21 Apr

Service Delivery Leader - Bangalore - American Express Global Business Travel

Position
Service Delivery Leader
Company
American Express Global Business Travel
Location
Bangalore KA
Opening
21 Apr, 2017 30+ days ago

American Express Global Business Travel as the company that open the jobs vacancy, have some qualification and spesification especially for the Service Delivery Leader jobs vacancy. To find out more information and about qualification and spesification details, walkin interview schedule, the address of the company, the company contact info (email/phone number) of American Express Global Business Travel company, please start to apply for the job vacancy with fill the jobs application with click the 'Apply This Job' button below.

This position is responsible for leading the Service Delivery function for American Express Global business travel for a geographic segment. This role will provide the operational leadership in the continued shaping and execution of Global Service delivery point of arrival plan, to ensure the successful delivery of the India service delivery priorities in accordance with Global Service delivery operating plan .
Reports to: Director/ Vice President (as applicable) Location : India, Gurgaon/Mumbai/Bangalore Job Responsibilities The successful candidate will have full Operational responsibility of leading and managing Global Service delivery end 2 end service channels Onsite or Offsite for a specific location inclusive of ancillary fulfilment They will be fully accountable for customer satisfaction, partnering with Client Management to ensure account retention, and continuing to develop best-in-class employee satisfaction results The successful candidate will drive cultural and process changes to deliver a truly on and offline hybrid business where the traditional operational point of arrival will see the ability to handle any travel fulfilment, anytime, anywhere in the network Deliver consistently strong customer SLA metrics to improve the customer experience by leveraging our people, process and technology infrastructure Develop a robust flexible work force practice across service delivery teams to ensure most optimal workforce utilization Develop and implement a Corporate Voice of the Customer “Health Check” to ensure client dissatisfaction symptoms are diagnosed early and root causes are treated effectively and expeditiously Work closely with Finance, AEGBT outsourced financial capture functions and other appropriate support functions to ensure proper financial processes and controls are in place minimizing write-offs Drive towards a high employee engagement levels ensuring satisfied employees lead to satisfied customers Lead a large team of 100+ employees effectively Work in collaboration with the support functions, primarily customer experience, work force management and training to ensure successful delivery on Service delivery goals on key dimensions Ensure deployment and execution of a comprehensive strategy to reduce and mitigate provision for losses related as a geographic region lead Ensure consistency, completeness and accuracy of billing particularly related to travel ancillary services such as Visa, Insurance, car, bus and rail Requirements Minimum 7+ years of experience developing and managing large teams across multiple locations, with experience in managing the dynamics of widely dispersed team High degree of focus on achieving customer satisfaction score goals and executing the net promoter score strategy within the business Ability to lead front line team leaders and managing effective coaching of employees Drive results in changing environment Demonstrate the ability to implement innovative solutions to improve customer satisfaction. Process solution focused in an operational environment Understanding of travel financial capture processes and controls from front line perspective to prevent revenue leakages Experience working with quality processes and measures. Knowledge of corporate travel economics and processes preferred Strong sales & client facing skills – dynamic executive presence Ability to manage and engage teams virtually Ability to travel (approx 10%) for crisis management situations and regular business review with clients at onsite locations Proven ability to effectively communicate and influence #LI-SJ1 Location India >Karnataka >Bangalore It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds. GBT Recruitment Privacy Statement For help, please contact our support team at GBT.Talent@aexp.com .


Other Service Delivery Leader Jobs Vacancy

24Jun

Director Insight Customer Strategy. Job Openings in Oracle for Director Insight Customer Strategy, this job opened at 24 Jun, 2017. Knowledge of key industry leaders and management. The individual will be a member of the Oracle Insight program, driving delivery of value to APAC-based... ... (Read more about Director Insight Customer Strategy - - Oracle)


  • Company: Oracle
  • Added: 22 hours ago

19May

Scm Portfolio Project Lead. Job Openings in Cargill for Scm Portfolio Project Lead, this job opened at 19 May, 2017. Logistics, Planning, Customer Service, etc. Working with cross functional leaders in a highly matrixed organization.... ... (Read more about Scm Portfolio Project Lead - - Cargill)


  • Company: Cargill
  • Added: 30+ days ago

25Apr

Customer Support Associate New Delhi. Job Openings in Iba for Customer Support Associate New Delhi, this job opened at 25 Apr, 2017. Advise customer on spare part selection, maintenance services, upgrades, reports potential sales to Service Sales Representatives.... ... (Read more about Customer Support Associate New Delhi - - Iba)


  • Company: Iba
  • Added: 30+ days ago

23Jun

Delivery Associate. Job Openings in Nga Human Resources for Delivery Associate, this job opened at 23 Jun, 2017. We want to be the trusted partner of HR decision makers, by improving HR service delivery through smarter processes and more efficient technologies.... ... (Read more about Delivery Associate - - Nga Human Resources)


09Jun

Continuous Integration Delivery Developer Split. Job Openings in Ericsson for Continuous Integration Delivery Developer Split, this job opened at 09 Jun, 2017. Ericsson is a global leader in delivering ICT solutions and world-leading provider of telecommunications equipment & services to mobile & fixed network... ... (Read more about Continuous Integration Delivery Developer Split - - Ericsson)