21 Mar

Technical Support Engineer - Bangalore - Reltio

Position
Technical Support Engineer
Company
Reltio
Location
Bangalore KA
Opening
21 Mar, 2017 30+ days ago

Reltio as the company that open the jobs vacancy, have some qualification and spesification especially for the Technical Support Engineer jobs vacancy. To find out more information and about qualification and spesification details, walkin interview schedule, the address of the company, the company contact info (email/phone number) of Reltio company, please start to apply for the job vacancy with fill the jobs application with click the 'Apply This Job' button below.

Reltio Technical Support Engineer

Responsibilities :
• Provide top quality t echnical support assistance, resulting in high customer satisfaction
• Resolve customer technical issues through research, reproduction, and troubleshooting
• Provide input on product and service related enhancement requests back to Engineering, Product Managem ent, Sales and Marketing teams.
• Learn and keep up-to-date on the latest product functionality, dependencies, underlying architecture and their operational impact
• Support, enhanc e and fix solutions that support a rapidly-growing business at massive scale
• Participate in a 24/7 on-call rotation, providing after hours support for critical issues
• Research and develop solutions for customer support cases using extensive product knowledge and troubleshooting techniques
• Share and develop best practices with team members to enhance the quality and efficiency of customer support and contribute to the knowledge base
• Author technical documents on common issues and solutions, contributing to knowledge base
Required Skills
• 4 + years supporting enterprise software in a SaaS environment
• Previous experience as a business analyst, support engineer, solution engineer
supporting Enterprise-focused applications, preferably with a focus on data management, analytics and big data platforms and technologies
• Able to provide alternate solutions and to exercise independent judgment in developing methods, techniques and evaluation criteria that lead to prompt resolution of issues
• Outstanding troubleshooting and problem-solving abilities, along with an ability to collaborate cross-functionally
• Working knowledge of scalable and distributed data systems using distributed file
systems and cloud technology
• Experience Java based applications and APIs ( SFDC or D&B APIs a big plus )
• MDM or RDBMS experience strongly preferred (NoSQL databases [C assandra preferred ] , distributed indexes is big plus)
• Experience with big data technologies (ex. Hadoop, MapReduce, Spark) is a plus
• Experience in object-oriented design, data structures, algorithm design, problem solving, and complexity analysis preferred
• Experience with web UI development with JavaScript frameworks preferred
• Experience with Amazon AWS and distributed/scalable architectures is a plus
• BS/MS in computer science or equivalent experience
General Skills
• Excellent communication skills
• Passionate about customer success
• Excellent analysis, troubleshooting, and problem solving skills
• Propensity for hard work and a willingness to perform different roles as required
• Strong ticket management experience with a demonstrated ability to manage
competing priorities.
• Efficient time management skills


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