21 Apr

Software Dev Advisor - - Ntt Data Services

Position
Software Dev Advisor
Company
Ntt Data Services
Location
KA
Opening
21 Apr, 2017 30+ days ago

Ntt Data Services as the company that open the jobs vacancy, have some qualification and spesification especially for the Software Dev Advisor jobs vacancy. To find out more information and about qualification and spesification details, walkin interview schedule, the address of the company, the company contact info (email/phone number) of Ntt Data Services company, please start to apply for the job vacancy with fill the jobs application with click the 'Apply This Job' button below.

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company’s growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

Production Support Lead- Bangalore, IN

As Production Support Lead , you will lead the Application Support on a variety of applications portfolio in a highly collaborative, fast-paced environment. Your role is to engage, analyze, communicate and collaborate to application users and other stakeholders. You will work closely with Application owners, other support teams, service relationship manager, and application services head to resolve issues within SLA and improve user experience and reduce incidents. This position reports to the Services Delivery Manager for Application services.

Role Responsibilities

  • Able to lead a team of support analysts
  • Provide technical guidance in analysis and resolution of tickets.
  • To support .Net based application portfolio with varying degree of support.
  • Successfully communicating with all stakeholders.
  • Identify the opportunity for service improvement
  • Continuously look to reduce incident count
  • Increase customer satisfaction and user experience.

    Requirements
  • 6+ years of experience leading Applications Production support team of 4 or more members
  • Understanding of Service Management process
  • Good written and oral communication
  • Experience supporting .Net, C# based applications
  • Ability to analyze/write SQL queries
  • Familiarity with field and lab-based usability research methodologies
  • Ability to prioritize and manage work
  • Must be organized, have an eye for detail, and be able to put ideas into a tangible form
    Preferences

  • Bachelor's degree in computer science or related field
  • ITITL Foundation certified
Qualifications
At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company’s growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

Production Support Lead- Bangalore, IN

As Production Support Lead
, you will lead the Application Support on a variety of applications portfolio in a highly collaborative, fast-paced environment. Your role is to engage, analyze, communicate and collaborate to application users and other stakeholders. You will work closely with Application owners, other support teams, service relationship manager, and application services head to resolve issues within SLA and improve user experience and reduce incidents. This position reports to the Services Delivery Manager for Application services.

Role Responsibilities
  • Able to lead a team of support analysts
  • Provide technical guidance in analysis and resolution of tickets.
  • To support .Net based application portfolio with varying degree of support.
  • Successfully communicating with all stakeholders.
  • Identify the opportunity for service improvement
  • Continuously look to reduce incident count
  • Increase customer satisfaction and user experience.

    Requirements
  • 6+ years of experience leading Applications Production support team of 4 or more members
  • Understanding of Service Management process
  • Good written and oral communication
  • Experience supporting .Net, C# based applications
  • Ability to analyze/write SQL queries
  • Familiarity with field and lab-based usability research methodologies
  • Ability to prioritize and manage work
  • Must be organized, have an eye for detail, and be able to put ideas into a tangible form
    Preferences
  • Bachelor

's degree in computer science or related field ITITL Foundation certified


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