21 Mar

Supplier Relationship Manager Yrs Mumbai - Mumbai - Capgemini

Position
Supplier Relationship Manager Yrs Mumbai
Company
Capgemini
Location
Mumbai MH
Opening
21 Mar, 2017 5 days ago

Capgemini as the company that open the jobs vacancy, have some qualification and spesification especially for the Supplier Relationship Manager Yrs Mumbai jobs vacancy. To find out more information and about qualification and spesification details, walkin interview schedule, the address of the company, the company contact info (email/phone number) of Capgemini company, please start to apply for the job vacancy with fill the jobs application with click the 'Apply This Job' button below.

Experience/Credentials

  • University degree in a related field (Information Technology, Business)
  • Minimum 9 years experience in a multi-sourced IT environment
  • ITIL V3 Expert Certification Preferred
  • IT Supplier Management or experience managing vendor compliance; min 5 years
  • Retail Industry experience preferred
  • Experience in the delivery of IT Services to expected Service Levels;
  • Experience in a service line operational role providing infrastructure and/or application management services;
  • Experience Continual Service Improvement, business case preparation
  • Extensive experience in the delivery of customer services to develop, maintain and improve the relationship with the client;
Skills Required
  • Adept at translating contractual requirements into tangible deliverables, tracking and identifying areas for improvement;
  • Competent delegation skills, negotiation skills and people management capabilities;
  • Strong analytical problem solving skills
  • Good customer relations skills to understand client/client representatives concerns
Job Description requirements;
  • Detailed understanding of the various service level agreements and the performance measures required to manage the agreements and the relationship with the clients;
  • Be able to assume overall control of and resolve complex customer issues;
  • Attention to detail;
  • Confidence in dealing with senior managers and in the provision and presentation of complex and sensitive management information
  • Excellent understanding of financial management in an outsourcing environment.
  • Adapts to working in an unstructured environment where targets move and priorities are ambiguous
  • Is capable of thinking and acting ‘out of the box’
  • Creates and develop formal networks internally and externally
Contact
NirmalaB


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