Microsoft Office System Administration - - The Weather Channel
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IBM has been present in India since 1992. IBM India's solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances. The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes IBM India from other companies in the industry.
Business Unit Introduction :
IBM Global Technology Services (GTS) helps clients plan, implement and manage an efficient, resilient, flexible IT infrastructure. IBM GTS is the partner of choice for infrastructure services – be it transformational outsourcing tied to business outcomes or integrated managed services or discrete services.
Who you are
The purpose of this role is to provide technical support to ensure high degree of Customer Satisfaction through SLA & Process Compliance. The emphasis would be on skills like
What you’ll do :
Proactive Metrics and Improvement
Work on Severity 1 / Severity 2 / Severity 3 incidents and fix them ASAP
Proven Technical Solution Engineering
Customer sensitivity and Rapid Response
Proactive and Clear Communication
Quality & Process Compliance
Sound experience with Windows server Administration
Proven knowledge on O365, Microsoft Exchange and Active Directory
Troubleshooting and Configuration of O365, Exchange and Active Directory
Sound knowledge of Email client like Microsoft Outlook and OWA
Basic knowledge on Mail Archiving software
Basic knowledge on LCS/OCS/Lync
Basic knowledge on SharePoint.
Sound knowledge in troubleshooting and configuration of Anti-spam, Antivirus software
Very Good in multiple OS - Win2K/Win2K3/XP/Vista
Knowledge of Netmeeting/Terminal Service/RDP
Sound Knowledge of Storage and Cluster
Sound knowledge on mobile technology (BES/Activesync) How we’ll help you grow:
You’ll have access to all the technical and management training courses you need to become the expert you want to be
You’ll learn directly from expert developers in the field; our team leads love to mentor
You have the opportunity to work in many different areas to figure out what really excites you