Senior Travel Counselor - Mumbai - American Express Global Business Travel
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As an American Express Global Business Travel (“GBT”) Sr. Travel Counselor, you will join a team of other highly skilled Travel Counselors who provide exceptional traveler care to our valued GBT corporate clients. This exceptional, high touch service will create a positive experience that will leave your travel clients truly impressed. You will be accountable for both individual and shared team goals, responsible for providing customer service and accurate completion of international and domestic travel arrangements and/or special requests. Get ready to make impressions that will last!
Reports to: Team Leader /Operation Analyst Location : India, Gurgaon/ Mumbai/Bangalore Job Responsibilities Incumbent should have good knowledge of domestic as well as international itineraries, routing. Open to work on roster off, weekends Handle corporate clients with their end to end travel requirements: Reservation/ Ticketing/ Fares / Rail / Routing/ Hotels and Visa requests Co-ordinate with multiple departments to ensure quick resolution for the customer Build excellent business relationship with customer groups, peers and vendors Good PC skills, MS Office applications and email management Knowledge of corporate travel economics and travel technology/tools will be an added advantage Knowledge of travel online booking tools, interface with GDS (Galileo, Amadeus) and the online booking environment Maintain ongoing, collaborative, working relationships with coworkers to achieve customer and business goals. Influence decisions and strong negotiation skills towards the most beneficial outcomes for the client and the company Ability to diffuse difficult situations, turning negative experiences into positive and provide empathy and clarity to internal and external clients Visa knowledge is significant Requirement Minimum educational qualification required is Graduate Diploma / Post Graduation in travel & tourism would be added advantage Minimum 4 years of relevant experience in Reservation & Ticketing preferably in Travel industry Hands on knowledge of GDS system (eg: Galileo / Amadeus) is mandatory requirement Basic understanding in international travel requirements and destination knowledge a plus Good verbal and written communication and interpersonal skills Ability to work under pressure and multi-task while maintaining professional rapport with corporate clients Open to work in 24/7 environment, roster off., weekend working, public holidays and festivals Good problem solving skills and attention to details Willingness to learn and strong understanding that learning never ends is a must #LI-SJ1 Location India >Maharashtra >Mumbai It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds. GBT Recruitment Privacy Statement For help, please contact our support team at [email protected] .