System Engineer - Bangalore - Cerner Corporation
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The EUC (End user Computing) Engineer position within CTS Infrastructure Services is responsible for managing and supporting Cerner associates /clients for all their IT issues (OS,hard ware and applications installed on Laptops) through Remote Support / On-Site and SCCM servers in support of our CTS solutions and services. This position requires a thorough knowledge of MAC OS, windows desktop operating systems, Windows Server operating systems and SCCM technologies and End user device hardware troubleshooting. This includes the ability to operate in a multi-platform, multi-operating system, multi-component environment utilizing a large number of client operating system builds and configurations in a multi-client environment.
- Key areas of responsibility: *
Troubleshooting hardware issues related to laptop / desktops.
Hands on knowledge on System Center Configuration Manager 2012, Packaging, Automation, Imaging, software distribution, patching.
Knowledge of AD/Windows Servers/File Shares/Network related Skill.
Ensures that records of system downtime and equipment inventory are properly maintained. Applies revisions to host system firmware and software. Works with vendors to assist support activities.
Providing advanced escalation support, including engaging supplier support
Fulfilling service requests for Infrastructure Services.
Bachelor's degree or equivalent work experience
Strong organizational skills
Ability to work off-hours when required
Remote infrastructure support experience
Provide 24 /7 on-call support
A thorough understanding of Windows Desktop and Server Operating systems.
Current MCSA/MCSE/MCITP/ certification.
Comp TIA A+ Certification.
Lenovo Note book Certification.
Must possess the initiative to resolve issues before they become critical
Ability to manage multiple projects simultaneously
Propensity for knowledge sharing
Ability to work in a team environment
Innovative, self-motivated, and able to interact with all levels of the organization
Ability to work assigned night or day schedule and work off-hours when required
Cerner is the leading U.S. supplier of healthcare information technology solutions that optimize clinical and financial outcomes. Around the world, health organizations ranging from single-doctor practices to entire countries turn to Cerner (NASDAQ: CERN) for our powerful yet intuitive solutions. Cerner offers clients a dedicated focus on healthcare, an end-to-end solution and service portfolio, and proven market leadership.
Cerner started its India Operations in 2004 and has since become a key component of the overall growth strategy. The India operation in itself is a microcosm of big Cerner, with the activities undertaken encompassing the entire spectrum of what we do to effectively serve our clients. The operation currently has 3000 associates and is set to grow further as Cerner drives the adoption of technology in healthcare - a sector that is increasingly becoming a crucial part of economies round the globe.
Cerner Corporation, along with its subsidiaries and affiliates (“Cerner”), is proud to be an equal opportunity employer and a drug-free workplace.