Collections Mgr Debt Mgmt Delhi - Delhi - Hdfc Bank
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-Manage and deliver optimum performance in terms of recovery and optimum utilization of field resources to increase
efficiencies on the assigned portfolio.
-Define and review follow up strategies of field for the portfolio managed.
-Monitor and review field team to achieve set targets.
-Achieve the recovery from written off portfolio as per targets.
-Innovate and design strategies to effectively address disputes, expired etc cases to prevent any probable escalation and
highlight sensitive accounts to Bucket manager/ Centre Manager for closure.
-Ensure that the agency resources are optimally used wrt the number of visits, contacts, ptp conversion ratio etc.
-Hold frequent review sessions/ define review mechanism to ensure maximum data churn and ptp conversion.
Ensure field due coverage/ follow up of the portfolio allocated within stipulated time lines allotted to teams.
-Account level review of cases tagged as “NC”, dispute, expired etc.
Ensure “code of conduct”/ regulatory norms are duly followed by field channels .
-Innovate tracing mechanism for effective conversion of no contacts into contacts and subsequently payments.
-Conduct field visits/ surprise visits on collectors for cases tagged as dispute, skip and high balance accounts where are
marked as refuse to pay.
-Relationship management with the pick up/ referral vendors
Requirements -Should have completed minimum 1 year in the current role. -Good Communication skills with suitable command both verbal & written over Hindi & English languages. -Graduation or Post Graduation. -Candidates with prior experience as Collection manager/ Agency manager / Customer handling will be preferred.
-Should be willing to visit no contact cases on field . -Should have considerable hold over emotions / tone while speaking to customers, reflecting high level of patience.
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