16 Feb

Collections Mgr Debt Mgmt Delhi - Delhi - Hdfc Bank

Position
Collections Mgr Debt Mgmt Delhi
Company
Hdfc Bank
Location
Delhi DL
Opening
16 Feb, 2017 30+ days ago

Hdfc Bank as the company that open the jobs vacancy, have some qualification and spesification especially for the Collections Mgr Debt Mgmt Delhi jobs vacancy. To find out more information and about qualification and spesification details, walkin interview schedule, the address of the company, the company contact info (email/phone number) of Hdfc Bank company, please start to apply for the job vacancy with fill the jobs application with click the 'Apply This Job' button below.

-Manage and deliver optimum performance in terms of recovery and optimum utilization of field resources to increase efficiencies on the assigned portfolio. -Define and review follow up strategies of field for the portfolio managed. -Monitor and review field team to achieve set targets. -Achieve the recovery from written off portfolio as per targets. -Innovate and design strategies to effectively address disputes, expired etc cases to prevent any probable escalation and highlight sensitive accounts to Bucket manager/ Centre Manager for closure. -Ensure that the agency resources are optimally used wrt the number of visits, contacts, ptp conversion ratio etc. -Hold frequent review sessions/ define review mechanism to ensure maximum data churn and ptp conversion. Ensure field due coverage/ follow up of the portfolio allocated within stipulated time lines allotted to teams. -Account level review of cases tagged as “NC”, dispute, expired etc. Ensure “code of conduct”/ regulatory norms are duly followed by field channels . -Innovate tracing mechanism for effective conversion of no contacts into contacts and subsequently payments. -Conduct field visits/ surprise visits on collectors for cases tagged as dispute, skip and high balance accounts where are marked as refuse to pay. -Relationship management with the pick up/ referral vendors

Requirements -Should have completed minimum 1 year in the current role. -Good Communication skills with suitable command both verbal & written over Hindi & English languages. -Graduation or Post Graduation. -Candidates with prior experience as Collection manager/ Agency manager / Customer handling will be preferred.

-Should be willing to visit no contact cases on field . -Should have considerable hold over emotions / tone while speaking to customers, reflecting high level of patience.

Employment Fraction

Full-time

Contact Person

Akshay Joshi Recruiter

Malvika Chitla Recruiter

PAMELA ROY Recruiter


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